Payment & Booking Policy

At Natural Beauty by Helen, I’m committed to providing high-quality, personalised treatments in a calm and professional space. To ensure your experience runs smoothly and out of respect for all clients, please take a moment to review the following policies:

To keep things simple and secure, all in-salon payments are made using my TimelyPay card terminal or bank transfer.

I accept:

• Contactless card payments (including tap to pay)
• Mobile payments via smartphone wallets such as Apple Pay
• Bank transfer when paid at time of appointment

When paying online or setting up payment plans, card details are securely stored and encrypted by TimelyPay (my booking system's payment provider). I do not store, download or have access to your full card details at any time. However, by agreeing to a payment plan (such as PowerSculpt), you authorise TimelyPay to automatically process scheduled payments on your behalf. All payments are handled securely in line with PCI compliance standards.

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Deposits

A deposit is required to secure all single bookings:

• £20 for standard treatments
• £40 for higher-value/ advanced treatments

Deposits are deducted from your total on the day of your appointment and are non-refundable.

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Courses & Package Payments

All treatment courses (excluding PowerSculpt) must be paid for in full upfront to qualify for the course discount.

• Course discounts are only available when paid in full.

• Courses are non-refundable and non-transferable once started

• Courses cannot be paused or partially cancelled.

No pay-as-you-go instalment options are available for theses treatments.

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PowerSculpt- Course-only Treatment

PowerSculpt is offered as a course only to ensure safe, effective, and long-lasting results. For the PowerSculpt courses only, i offer a monthly payment option:

• The course cost is spread across monthly payments

• Payments are taken automatically via Timely

• Card details are securely stored and encrypted by TimelyPay

• By proceedling, you consent to automatic monthly payments until the course balance is paid in full.

I do not store or have access to your card details- all payments are handled securely through TimelyPay.

Maintenance sessions are available after completion of a full course. Full PowerSculpt payment terms will be explained during consultation.

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Missed Appointments (courses)

• No deposit is required for prepaid course appointments

• Missed appointments or cancellations with less than 24 hours' notice may result in that session being deducted from your course, at my discretion.

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“Thank you so much for your understanding and support. These policies help me create a peaceful and professional environment for every client.”

Cancellations, illness & late arrivals

• Less than 24 hours' notice deposit will be forfeited

• More than 15 minutes late appointment may be cancelled and deposit forfeited

• If you arrive unwell you may be asked to reschedule and deposit forfeited

• A new deposit will be required to rebook.

Please be mindful when booking and give as much notice as possible if your plans or health change.
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Patch Testing for Lash Treatments

Patch tests are required for the following treatments:

• Lash Lifts (LVL)
• Eyelash Extensions
• Lash Tinting

A quick patch test appointment will need to be arranged at least 24–48 hours prior to your treatment.

Please note: Even with a negative patch test, there is still a small risk of a delayed reaction. In the rare event this occurs after your treatment, the full cost will still apply, as you are booking my time and professional service.
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Additional Patch Testing For Advanced Skin treatments

For advanced facials, such as the Hydro Facial, patch testing may be required—particularly when using active ingredients like exfoliating acids or performing treatments on darker skin tones. This ensures the skin responds safely and helps avoid any risk of hyperpigmentation or irritation.

If you’re unsure whether you require a patch test, please reach out in advance. Your safety is my priority, and I want to make sure every treatment is suitable for your unique skin type.

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Arrival Etiquette

When you arrive, please send me a message and wait to be invited in. This helps maintain a calm, focused space for everyone.

If I’m available and running ahead, I’ll let you know — but please note I may be on a break or finishing another treatment, so early arrivals may need to wait.

Thank you so much for your understanding and support. These policies help me create a peaceful and professional environment for every client.

-Helen